Cashback did not track. Now what?
Five reasons an order goes missing, what you can still do about each, and why speed matters more than anything else here.
You bought something, and nothing appeared. Before writing to anyone, it helps to know which of five things probably happened, because for some of them there is a fix, and for others there honestly is not.
1. The journey did not start in Hustly
The most common one. If you opened the shop from a bookmark, a search result or an email, there is no click identifier attached to your visit. Nothing was broken. There was simply nothing to track.
2. A voucher code from somewhere else
Coupon sites earn the same way we do. When you apply their code at checkout, the shop usually credits them for the sale instead. This one is not recoverable, and it is worth deciding in advance which you would rather have.
3. The session was interrupted
Adding to the basket, closing everything, and finishing the order two days later often breaks the connection. Completing the purchase in one go is the single most effective habit.
4. The category is excluded
Gift cards, marketplace listings from third-party sellers, and sometimes entire ranges are excluded. The exclusions sit on the shop's page in the app, and they are worth thirty seconds before a large order.
5. It is simply not there yet
Most shops report within a few days, some take weeks. Before you conclude that something is missing, check whether the shop's usual reporting time has actually passed.
If none of those apply
Write to us and include what you have: which shop, roughly when, the order number and the confirmation email. We can query it with the partner.
Everything above, in one wallet
Games, surveys and cashback from shops you already use. Paid out to PayPal or your bank account.